Ace investor Vijay Kedia in a put up on X slammed Indigo Airways for slipping on customer support and reliability.
“Earlier, Indigo was all the time my first selection. Now, it’s my final,” Kedia wrote, pointing to frequent flight delays and impolite conduct from employees at check-in counters.
“The 2 principal areas of dissatisfaction are frequent delays and poor customer support, particularly on the check-in counters, the place employees conduct is usually impolite. Passengers deserve higher, and your group’s conduct straight impacts the model’s popularity”.
His warning? If issues don’t enhance quick, passengers will begin selecting different airways, and Indigo’s dominance might fade.
Indigo, presently holding a 62% share of India’s home aviation market, has lengthy been a dominant participant. Nonetheless, the airline now faces stiff competitors from a resurgent Air India and a slew of different carriers seeking to make a comeback.
Kedia warned that Indigo’s conceitedness could possibly be its undoing, stating, “If these points aren’t addressed, individuals will shift to different choices.” He underscored that customer support straight impacts a model’s popularity and urged the airline to rectify these issues earlier than it’s too late.
Indigo had not too long ago skilled a technical glitch.
The airline’s web site and reserving system suffered disruptions, leaving passengers stranded with gradual check-ins and lengthy queues at airports. Annoyed vacationers flooded social media with complaints, with one consumer likening the scene at a busy Indigo counter to a “railway station.” Indigo shortly issued a press release apologizing for the inconvenience and guaranteed prospects that its groups had been working onerous to revive normalcy.
InterGlobe Aviation, the guardian firm of Indigo, hasn’t been proof against the turbulence. On October 4, 2024, the corporate’s shares fell by 2.28% to Rs 4,609.35.
The inventory, which has traded between a 52-week excessive of Rs 5,033.20 and a low of Rs 2,378.05, has a market capitalization of Rs 179,414.94 crore. Regardless of the current slide, analysts stay cautiously optimistic, setting a one-year goal value of Rs 5,037, reflecting potential returns of 9.28%.